Retail Store Manager (Optical)

About the role

Lead, coach, and motivate the store team to achieve sales targets and deliver exceptional customer service. Oversee the daily operations of the store, including manpower planning, scheduling, inventory management, and overall store performance.

Key responsibilities

• Lead, coach, and motivate the store team to achieve sales targets and deliver exceptional customer service
• Oversee the daily operations of the store, including manpower planning, scheduling, inventory management, and overall store performance
• Monitor sales performance and implement strategies to maximise revenue and profitability
• Ensure visual merchandising, store presentation, and cleanliness meet OWNDAYS standards
• Manage inventory levels, stock transfers, and minimise stock discrepancies
• Develop team members through coaching, product knowledge training, and performance management
• Handle customer enquiries and complaints professionally while ensuring a positive customer experience
• Execute company promotions, campaigns, and operational initiatives effectively
• Ensure compliance with company policies, operational procedures, and safety standards
• Monitor store KPIs and prepare operational reports

Requirements

• Minimum 3 years' experience in the retail industry, with at least 1 year in a supervisory or management role
• Able to communicate well in English (mandatory)
• Strong leadership, communication, and interpersonal skills
• Sales-driven with the ability to motivate and develop a high-performing team
• Good analytical and problem-solving skills with the ability to achieve sales and operational KPIs
• Able to handle customer feedback and resolve service issues professionally
• Computer literate and familiar with Microsoft Office applications and POS systems
• Responsible, proactive, and able to work independently with minimal supervision
• Willing to work on weekends, public holidays, and rotating shifts
• Willing to be transferred or relocated to any OWNDAYS Malaysia branch when required

Benefits

• Sales incentive based on personal and store performance
• Annual Wage Supplement (AWS / 13th Month Salary) upon completing one (1) year of service
• Internal certification allowance of up to RM600
• Monthly Loyalty Allowance of RM100 for every completed year of service (up to 10 years)
• Annual leave starting from 10 days, with an additional 1 day for every completed year of service (up to a maximum of 20 days)
• Complimentary spectacles every year for full-time employees

Salary will be offered based on the candidate's qualifications and professional certification

• Store Manager (without an optical professional certification)
• Registered Optician Store Manager
• Registered Optometrist Store Manager