Retail Store Supervisor

A. Sales Achievement

· Ensure achievement of monthly/annual Sales targets.

· Provide excellent sales service through performing product demos, assessing customer needs, and providing assistance and information on product features.

· Informing customers of deals and promotions.

· Answer customer inquiries.

· Remain knowledgeable on products offered and discuss available options.

· Process Sales Transactions thru POS.

B. Customer Service

· Handles and resolves efficiently all Customer Complaints.

· Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design.

· Maintains updated Customer Database.

· Ensure attainment of a 90% Customer Service Rating.

C. Inventory Management

· Comply with inventory control procedures. Participate in inventory cycle count and reconciliation.

· Ensure updated BIN CARD for all products received and sold.

· Accomplish Sales Orders for stock replenishment.

· Facilitate effectively all merchandise return and pull-outs.

· Properly documenting any product movement or transfer.

D. Administrative Supervision

· Oversee the sales process to ensure that it is carried out in accordance with prescribed guidelines, procedures, and standards.

· Train and mentor Sales Associates in terms of Product knowledge and selling.

· Attend meetings, conferences, and other Company events.

· Store Management;

* Monitor process on product displays and properly store merchandise.

* Maintains the store clean and presentable.

* Report any damages to the store that need to be repaired.

* Provide assistance to HRAD in monitoring maintenance of equipment and assist in repair or maintenance activities.

· Performs other related tasks as may be assigned from time to time.

 E. Reports

· Submit daily and Monthly Sales Reports.

· Submit updated Customer Database.

· Inventory Reports