Retail Store Supervisor

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specialising in buying, selling and exchanging a range of technology and entertainment products. We are currently seeking a Retail Store Supervisor for our Northallerton store. The Store Supervisor will be responsible for delivering exceptional customer service through effective communication and interacting with customers on a daily basis, whilst working alongside the rest of the management team to ensure optimal operations of the store and team.

Key Duties and Responsibilities:
Sets an example and encourages staff to meet and exceed the company's goals and objective

Exceed your targets and bring fresh ideas to the business

Ensure the store is opened/closed in line with the policy

Monitors staff on the tills

Assists store management to achieve store goals and targets

Trains and supports staff, setting goals where appropriate

Maintains a positive team environment to ensure success

Responds to customer issues in a professional manner

Maintains the supervisor email account by actioning all emails on a daily basis

Ensure daily processes listed below are being adhered to: -

Merchandising

Relabelling

Stock Checks

E-com

Testing

Ensure complies with the store standards: -

Daily/weekly/monthly paperwork

Stock control - proficient in RMA/blocked phone processes

Loss Prevention - Investigate stock issues

Assists in housekeeping standards

Competencies:
Strong communication skills

Reliable

Constructive problem solving abilities

Integrity and strong work ethic

Ability to work in a team environment

Customer service, sales and people oriented

Proactive

Organisational skills

Knowledge, Skills & Qualification

Able to prioritise

Flexible and adaptable to the needs of the organisation

Problem-solving and decision-making aptitude

Able to handle multiple priorities at one time

Wage: £12.81 per hour

32 Hours per week plus overtime

Benefits

Casual Dress

Company events

Employee discount

Bonus Scheme