Retail Store Supervisor 零售店主管 (The Curve)

As a Retail Store Supervisor, you will support the Store Manager in overseeing daily store operations, driving sales performance, and delivering an exceptional customer experience. You will play a key role in coordinating team activities, managing inventory, and ensuring the store maintains high operational and visual standards.

In this role, you are expected to lead by example—demonstrating strong communication skills, problem-solving abilities, and a proactive approach to supporting team members. Your contributions will be essential in optimizing store performance, fostering a positive team environment, and achieving business objectives.

Job Responsibilities

1. Support the Store Manager/Area Manager in overseeing daily store operations and ensuring smooth workflow.
2. Assist in driving sales performance and ensuring team members achieve individual and store targets.
3. Deliver excellent customer service by handling inquiries, resolving issues, and addressing feedback professionally.
4. Assist with inventory management, including stock checks, replenishment, and stock accuracy.
5. Prior experience in the retail fashion, accessories, or bags industry is preferred
6. Support the execution of marketing campaigns and in-store promotional activities.
7. Train and guide new joiners and junior team members on product knowledge, sales techniques, and customer service standards.
8. Ensure store cleanliness, maintain visual merchandising standards, and uphold attractive product displays.
9. Monitor sales transactions and ensure accuracy in cash handling and payment processes.
10. Be available to work 6 days a week, including weekends and public holidays.

Requirements

• Minimum 3+ year of experience in a retail supervisory role or relevant retail experience.
• Strong leadership, organizational, and problem-solving skills.
• Excellent customer service and communication abilities.
• Able to communicate fluently in English & Bahasa Malaysia (Mandarin proficiency will be an added advantage).
• Strong work ethic and ability to support sales targets.
• Basic experience in marketing and advertising to assist in in-store promotions.
• Proficiency in operating POS systems, credit card terminals, and handling cash transactions.
• Basic knowledge of inventory management and stock control.
• Minimum SPM qualification.

Benefits

• EPF, SOCSO and EIS provided.
• Competitive salary.
• Attractive commission scheme.
• Staff discount.