Retail Supervisor / Assistant Store Manager(Entertainment Industry)

Job Responsibilities

• Lead, coach and motivate the team to achieve sales targets and KPIs

• Drive store performance through sales planning and commercial awareness

• Deliver an engaging and enjoyable customer experience

• Manage staff rostering, stock control, loss prevention and daily operations

• Train and develop team members to improve sales and customer service skills

• Handle customer feedback and resolve operational issues

• Support promotions, events and customer engagement activities

Requirements

• Experience in Retail, Entertainment, Hospitality, Attractions or other customer-facing industries

• Experience in theme parks, arcades, family entertainment centres, attractions or leisure venues is an advantage

• Previous experience in a Supervisor, Senior Retail or Assistant Manager role is preferred

• Strong communication, interpersonal and team leadership skills

• Customer-focused with the ability to create an engaging customer experience

• Positive, approachable and comfortable working in a fast-paced environment

• Strong sales and KPI-driven mindset