Retail Supervisor

Working Location: Taman Cheras, Kuala Lumpur
Employment Type: Full-Time
Industry: F&B / Retail
Experience: 2–5 years preferred
Salary: RM3,000–RM4,500 (depending on experience)

Job Summary

We are looking for a hands-on Store Supervisor to help us set up and operate our new durian retail outlet in Taman Cheras.

You will oversee the day-to-day running of the store, guide and supervise the service crew, maintain customer service and store standards, and work closely with management to ensure smooth operations. You will also be involved in store setup, menu development, product preparation and improving the overall customer experience.

This is a great opportunity for someone who enjoys being on the ground, solving problems and helping build a new retail brand from the beginning.

Key Responsibilities

Store Operations

• Oversee daily operations of the retail outlet and ensure smooth workflow
• Assist management with store setup, opening preparations and operational procedures
• Coordinate opening, closing and daily store activities
• Ensure the store is clean, organised and properly maintained
• Monitor stock levels, product displays and replenishment
• Assist with inventory checks and minimise wastage
• Ensure proper handling and storage of durian and other products
• Monitor cash handling, POS transactions and daily sales records
• Ensure company SOPs, hygiene and food safety standards are followed
• Online order delivery arrangement

Team Supervision

• Supervise, guide and support service crew during daily operations
• Assign duties and coordinate staff schedules/shifts
• Train new service crew on customer service, product knowledge and store procedures
• Monitor staff performance, punctuality and service standards
• Step in and assist the service crew during busy periods when required
• Handle day-to-day staff issues and escalate major matters to management

Customer Service

• Ensure customers receive friendly and professional service
• Assist customers with product recommendations and enquiries
• Handle customer feedback and complaints professionally
• Maintain a positive customer experience throughout the store

Menu & Product Development

• Assist management in developing and improving the store's menu and product offerings
• Provide feedback on customer preferences and product performance
• Assist with product testing, pricing ideas and menu presentation
• Work with management to introduce seasonal products and promotions

Sales & Business Operations

• Monitor daily sales and outlet performance
• Identify opportunities to improve sales and customer conversion
• Support promotions, product launches and seasonal campaigns
• Work closely with the marketing team to support in-store promotions and content creation
• Provide management with feedback on customer behaviour, sales and operational issues

Requirements

• 2–5 years of experience in F&B, retail, hospitality or outlet operations preferred
• Previous supervisory or team-lead experience is an advantage
• Strong customer service and communication skills
• Comfortable managing and working alongside a frontline team
• Able to work weekends, public holidays and shifts when required
• Responsible, punctual and reliable
• Hands-on attitude and willing to assist with frontline duties when necessary
• Good problem-solving and organisational skills
• Able to work independently and take initiative
• Good command of English and Chinese; Bahasa Malaysia is an advantage
• F&B or retail experience is strongly preferred

What We Offer

• Competitive salary based on experience
• Monthly performance incentives / bonuses
• EPF, SOCSO & EIS
• Staff-price purchases
• Training and development opportunities
• Opportunity to work directly with management
• Opportunity to help build a new durian retail brand from the ground up
• Career growth as the business expands
• Vibrant and dynamic working environment

Who We're Looking For

We're looking for someone who doesn't just "manage the shop", but takes ownership of it.

You should be comfortable moving between supervising staff, serving customers, checking stock, solving operational problems, helping develop products and working with management.

If you're energetic, responsible and enjoy building something from the ground up, we'd love to hear from you.