Retail Supervisor

About the Role

FUEL POINT PTY LTD is seeking a reliable, detail-oriented Retail Supervisor to join our team. This role is central to ensuring the smooth and efficient day-to-day operation of our retail environment.

Key Duties and Responsibilities

• Overseeing day-to-day customer service operations to maintain high standards of service and product quality.
• Handling customer feedback, concerns, and service-related issues, and taking appropriate steps to resolve them effectively.
• Organising staff rosters, allocating responsibilities, and coordinating employee duties according to operational requirements.
• Supporting the recruitment, onboarding, training, performance assessment, and ongoing supervision of employees while addressing workplace concerns.
• Monitoring sales procedures and staff practices, including providing guidance on complex customer transactions and handling product returns appropriately.
• Conducting stock checks, arranging replenishment orders, and ensuring products are accurately priced, presented, and managed in accordance with workplace safety and security procedures.

Requirements

1.        Strong organisational and communication skills

2.        Excellent leadership abilities with the capacity to motivate and inspire a team

3.        Proactive, with effective problem-solving skills

4.        Flexible availability, including weekends and public holidays

5.        Ability to drive results and lead a team toward achieving business goals.

If you are a motivated Retail Supervisor looking to join a growing team, we encourage you to apply.