Retail Supervisor

GENERAL DESCRIPTION:  Provide positive leadership and help train/support the team members of the store.  Provide excellent customer service and perform such tasks as are necessary for efficient operation throughout the retail store. Responsible for management of the retail store in Manager/Assistant Manager's absence.

ESSENTIAL JOB FUNCTIONS:    (NOTE:  Qualified persons with disabilities are encouraged to apply.  Reasonable accommodation will be made.)

1. Oversight of and assist with the work performed on the sales floor and in the donation area and donation center which includes, but is not limited to, organizing donations as they arrive, processing of and getting quality product to the floor in order to meet daily goals, determining items to be separated out for e-commerce, organizing, and store cleanliness.
2. Ensure all procedures related to sales-floor work activity are adhered to, and documented as required.
3. Maintain store, including opening and closing, as requested by manager.
4. Serve as a positive role model to employees.
5. Assist with training and development of employees at manager's request.
6. Responsible for quantity and quality control.
7. Responsible for maintaining a positive image in the community for Goodwill Industries of Greater Nebraska and developing good relations with customers, donors, co-workers, and guests.
8. Provide excellent customer service.
9. Inform customers of seasonal and permanent promotions (i.e. monthly coupons, in-store specials, etc.).
10. Employees must abide by Goodwill Industries of Greater Nebraska’s Corporate Compliance policies.
11. Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served.  Perform work activities in conformance to Goodwill values (respect, integrity, compassion, stewardship, learning, teamwork and entrepreneurial spirit), immediately report any wrongdoing (unethical/improper conduct, fraud, fiscal mismanagement, etc.), embrace and support cultural diversity, and encourage and support others to do the same.
12. Timely arrival at the workplace and consistent attendance.
13. All other duties as assigned.

STAFF PERSONS SUPERVISED: None

EDUCATION, TRAINING AND EXPERIENCE:

1. Two (2) years experience working with the public.
2. Prior supervisory experience or experience being in a leadership role is preferred.
3. Valid Nebraska driver’s license and meet insurance requirements.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS:

  l.     Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation and telephone use.

 2.     Ability to be independently mobile on all surfaces and situations, to move safely about the work area.

 3.     Visual acuity, depth perception and field of vision within normal range.

 4.     Have the physical stamina to work at least 8 hours per day and be able to lift, carry, push, pull objects weighing up to 50#, frequently 25#.

OTHER REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS:

 1.     Good verbal communication skills to be able to explain work procedures to workers and to assign tasks.

 2.     Ability to interact and meet with people, cooperate with other workers in a pleasant and friendly manner, and deal with people in an effective way.

 3.     Ability to take appropriate actions and decisions based on varying circumstances.

 4.     Ability to count money and do math operations quickly and correctly.

HOURS:   Variable over seven-day week.

         (will include some evenings, weekends, and holidays)