Retail Supervisor

Job Summary:

The Retail Department Supervisor assists the management team in maintaining a clean, organized, and well-merchandised Gift Shop while delivering excellent customer service. This role provides on-shift leadership, ensures merchandising and operational standards are met, and supports the training and supervision of Gift Shop personnel.

Essential Functions:

• Maintain proper customer service standards as set by the Retail Manager.
• Ensure floor merchandising standards are consistently met; all displays and fixtures must remain fully stocked and shoppable throughout the shift.
• Direct and motivate all personnel working during the shift to actively contribute to customer service and merchandising goals.
• Maintain a positive work attitude and assist in other areas as needed.
• Encourage the same professional attitude and teamwork from all Gift Shop personnel.
• Ensure proper opening and closing procedures are followed.
• Assist in training all Gift Shop personnel, including seasonal staff, in basic knowledge of the attraction to effectively assist guests.
• Assist in training Gift Shop personnel on the POS system and ensure sales transactions are handled accurately, efficiently, and courteously.
• Ensure all Gift Shop personnel report to work on time and are prepared for their shifts.
• When acting as the opening supervisor, create a daily written schedule outlining employee duties and follow up to ensure completion.
• Lead by example to maintain a positive, respectful, and fair work environment.
• Maintain safety and cleanliness standards as set by the Retail Manager.
• Complete special projects and additional duties as assigned by management in a timely manner.

Preferred Qualifications:

• 1–3 years of supervisory experience, preferably in a retail environment
• Prior experience working with POS systems
• Knowledge of proper cash handling procedures
• Ability to use computer programs and mobile applications necessary for daily operational tasks (such as scheduling, inventory management, communication, and reporting)

Physical Demands:

• Ability to lift up to 35 pounds
• Ability to stand for up to 8 hours
• Ability to bend, stoop, push, pull, and lift as required without restriction