Retail Supervisor

Role: Supervisor

Reporting to: Concession Manager

Hours: 24-32 hours a week

Location: Trotters within Selfridges, Trafford Centre.

WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do.

CUSTOMER

We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time.

TEAM

We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services.

COMMERCIAL

We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions.

OPERATIONS

We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers.

THE ROLE

Our Supervisors play a vital role - supporting the management team and location in accomplishing brilliance with their strong commercial savvy and a keen eye for detail.

As a Supervisor at Trotters, you will understand the powerful relationship between beautiful visual presentation and superior Trotters Touch customer engagement. You will work to support the smooth running of the location through your intuition, initiative, and ability to work unsupervised, leveraging our 4 pillars to support the team in their pursuit of retail excellence.

MAIN RESPONSIBILITIES

· Support the Management team to deliver against location KPI’s across our 4 pillars through consistent performance and maintaining excellent rapport with the team.

· In the absence of the Location Manager or Deputy Manager confidently deliver all daily Operations. Support the management team in ensuring all other communications and directives are followed up.

· Ensure team are demonstrating the Trotters Touch best practice and product knowledge with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.

· Demonstrate comprehensive knowledge of location product and figures, analysing and interpreting to support the team in achieving and exceeding budgets / KPI’s.

· Display excellent prioritisation and proactivity; complete all tasks efficiently following company policies and procedures.

· Contribute to a positive, dynamic sales environment, delivering adaptable and versatile coaching and instruction of others whilst showcasing a motivated approach to your own work to invigorate the team.

· Assist in ensuring excellent team participation, contribution, and engagement, inspiring them to achieve excellence through effective use of training techniques and incentives.

· Build loyal customer relationships and promote clientele opportunities by leveraging impressive understanding of customer profiles; ensure the teams effectively capture customer data at POS and understand how this can transform customer relationship management.

· Drive awareness of brand promotions and marketing activity, keeping yourself, the team, and customers up to date, taking an active interest in engaging with online Brand activity.

· Keep Trotters looking its best by maintaining up-to-date knowledge of merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location.

· With support from the management team, plan and execute visually enticing product displays and commercially considered VM floor-moves, maximising sales potential through effective and appealing product placement. Communicate your strategy and respond with agility to feedback and results.

· Adhere to and support all Company health and safety procedures, making proper use of equipment and reporting any potentially unsafe conditions.

· Demonstrate consistency and competency in supporting and being responsible for cash handling and banking procedures.

· Adhere to and follow up on all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to a member of Management.

TOOLS OF THE TRADE

· Solid experience in a retail setting, or similarly customer-centric environment

· A customer service fanatic

· Commercially astute, able to translate this to boosting conversion and elevating customer experience.

· Numerically savvy - comfortable walking customers through pricing, percentages, and promos

· A natural relationship builder with an eye for product, able to confidently link purchases in the name of upselling.

· Experience coaching others or leading teams desirable.

OUR VALUES

We Think Customer First

We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy.

We Respect, Support and Build Trust - With our Team and Customers

We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers.

We Grow and Learn Together

We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright.

We Embrace Creativity

Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit.

We Show Expertise and Pride in All That We Do

We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing.

Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Pay: £13.50 per hour

Expected hours: 24.0 – 32.0 per week

Benefits:

• Company pension
• Employee discount
• Referral programme

Application question(s):

• Can you easily travel to the Trafford Centre?
• Are you happy to work later hours, the store is open until 10pm most days.

Work authorisation:

• United Kingdom (required)

Work Location: In person