Retail Supervisor - FT

• Supervise and support daily gift shop operations, ensuring smooth and efficient workflow.
• Train, coach, and lead retail associates to provide exceptional guest service and drive sales results.
• Monitor staff performance and provide ongoing coaching, feedback, and training.
• Assist with employee scheduling and shift assignments.
• Ensure all guests receive prompt, friendly, and professional service.
• Resolve guest concerns and service issues in a timely and professional manner.
• Operate and oversee point-of-sale transactions, including cash handling, returns, exchanges, and reconciliations.
• Maintain a clean, organized, and safe retail environment.
• Maintain visual merchandising displays and ensure product presentation meets company standards.
• Ensure accurate opening and closing procedures are completed for each shift.
• Ensure compliance with all company policies, gaming regulations, and applicable laws.
• Perform additional responsibilities as assigned.

Qualifications:

• Minimum of six months of retail experience.
• High school diploma or equivalent experience.
• Exceptional guest service and interpersonal skills.
• Strong leadership and team development skills.
• Knowledge of retail sales techniques and merchandising principles.
• Excellent verbal and written communication skills.
• Ability to work independently and make sound decisions.
• Flexible availability, including evenings, weekends, holidays, and special events.

What we offer:

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You’ll enjoy complimentary meals during your shift, vacation time, and you’re paid weekly. Plus, there’s free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you’ll find exciting opportunities for professional growth and advancement. 

We're committed to our community. 

As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.