Retail Supervisor @ Mid Valley

We are looking for an experienced and results-driven Retail Supervisor to lead our retail store and team. The Retail Supervisor will be responsible for driving sales performance, developing the retail team, maintaining excellent customer experience and ensuring smooth day-to-day store operations. The ideal candidate is a strong people leader with excellent commercial awareness, customer service skills.

Key Responsibilities
● Lead and manage daily store operations and retail team.
● Drive store sales, KPI and revenue targets.
● Coach and motivate the team to achieve individual and store performance.
● Deliver excellent customer experience and maintain strong client relationships.
● Manage VIP/high-value customers.
● Ensure proper stock management, inventory accuracy and store security.
● Maintain store presentation and visual merchandising standards.
● Monitor staff scheduling, attendance and overall team performance.
● Ensure compliance with company SOPs and operational standards.

Requirements
● Minimum 3–5 years of experience in retail, with at least 1–2 years in a supervisory position.
● Experience in premium retail, fashion or lifestyle brands is highly preferred.
● Proven track record in achieving sales targets and managing retail KPIs.
● Strong leadership, coaching and people management skills.
● Excellent communication and interpersonal skills.
● Strong commercial and problem-solving skills.
● Customer-oriented with a strong understanding of premium customer service.
● Confident in handling VIP/high-value customers.
● Well-groomed, professional and able to represent a brand.
● Strong organisational skills and attention to detail.
● Comfortable working on weekends, public holidays and retail working hours.

What We Offer
● Competitive basic salary + commission
● Staff benefits and company perks
● Training and development opportunities
● Career progression opportunities