Retail Supervisor | Full Time

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.

Retail Supervisor

Overview:
To supervise. motivate and coordinate daily retail store operations in a professional, courteous, and service-driven manner. Support. train and lead store staff to success by enforcing 5-star service standards. suggestive up-selling, in-depth product knowledge, creative merchandising. working as a team player. recognizing and acting on retail related trends and assume financial responsibility for all plaza shop outlets.

Responsibilities:
Motivate and lead Sales Associates to achieve and succeed monthly sales goals and dollar spent per occupied room goal daily by using five-star service.

Implement sales selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.

Develop the staff on merchandise presentation of sales floor, in-store product knowledge. promotional and window displays. Develop an enthusiastic approach to suggesting other plaza shops and their merchandise as a cross marketing tool.

Write and monitor weekly schedules for all Sales Associates based on hours per occupied room budget and weekly labor payroll projections. Approve and oversee accuracy in weekly time keeping logs, submit all paperwork in a timely fashion.

Implement weekly tasks and work assignments for each Sales Associates based on inventories. shipment, product displays, customer orders, backstock, and paperwork.

Understand product mix and best selling item reports. Communicate results with Retail Manager on a weekly basis. Recap selling successes at end of month.

Assist Retail Manager in recruiting and hiring new staff members. Take an active role in the interview process and yearly performance evaluations of staff.

Partner with corporate buyers to create and maintain adequate inventory levels for each season. Communication on all out-of-stock items to be discussed with store ambassador, buyer and Retail Manager in a timely manner.

Assist in annual budget preparation with Retail Manager by discussing staffing levels, merchandise assortment, store layout, store operations and revenue projections.

Physical Requirements:
While performing the duties of this job. the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].