Retail Supervisor - Rockhampton

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role:

As a Retail Supervisor at our Rockhampton store, you will be responsible for supporting the store leadership team in overseeing the daily operations of our retail stores and supervising our store teams. In this role, you will lead from the front, providing an exceptional and memorable experience for our customers through your outstanding product knowledge, customer service and ability to offer solutions. You will also work with the Store and Assistant Store Manager to deliver on business objectives and key success indicators.

What you'll be doing:

• Create a customer-focused culture through a supportive, development-driven environment that enhances both team and customer experiences.
• Support store operations, including stock management, shrinkage reduction, store presentation, promotions, and sales readiness.
• Collaborate with store leadership to achieve KPIs in Sales, People, Compliance, Visual Merchandising, and Wages.
• Maintain high standards of store and stockroom presentation.
• Demonstrate strong product knowledge to guide and assist customers.
• Work with leadership teams to drive store budgets and targets, contributing to results and customer satisfaction.
• Lead shifts, handling opening/closing, cash, security, and team supervision.
• Provide feedback, coaching, and training to team members, reporting outcomes to leadership.
• Ensure a safe, compliant, and positive work environment, following all WHS and company policies.
• Uphold company policies and employment standards, escalating issues to leadership as needed.

What we are looking for:

• Experience in a customer-facing retail, hospitality, or service environment.
• Ability to drive sales performance and manage operations to achieve targets and KPIs.
• Developing leadership skills with the ability to motivate, coach, and develop a team.
• Energetic, enthusiastic, and hands-on approach to store operations and team engagement.
• Strong communication and interpersonal skills.

The benefits:

• Enjoy a 40% team member discount for you, your friends and family to access.

• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:

  • Access to a free Employee Assistance Program.
  • Discounts on Studio Pilates Class Passes.
  • Complimentary consultations with Westpac.
  • 7% discount on Medibank private health insurance.
  • Up to 15% off at Strike Bowling & Holey Moley.

• Beach parties ($100 – $300 gift cards up for grabs for best dressed).

• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.

• Awesome in-store competitions and sales incentives.

• Prezzee Gift Cards for major milestones and yearly anniversary certificates

Want to apply?

This role will give you the opportunity to utilise your skills, experience, and enthusiasm to help continue City Beach’s growth and be a key part of our Retail team.

If you think you have the skills and the passion to succeed in this role, apply today!