Retail Supervisor (Team Lead)

Job Responsibilities:

Sales & Guest Engagement:

• Conduct sales transactions and generate revenue at various retail stores and carts.

• Provide excellent guest service and interact positively with guests in a friendly and courteous manner.

• Promote and upsell merchandise to maximize revenue.

• Recognize and respond to both internal and external guest needs.

Retail Operations:

• Operate cash registers and handle various payment modes accurately.

• Maintain accurate stock control, merchandise displays, and perform timely stock replenishments.

• Ensure visual merchandising standards are met within assigned zones.

• Support the Assistant Store Manager and Store Manager in all aspects of store operations.

Team Leadership & Coaching:

• Mentor and coach team members to enhance performance and service standards.

• Motivate Retail Associates to focus on guest engagement and upselling.

• Delegate duties and oversee all facets of zone operations to ensure smooth functioning.

Planning & Job Knowledge:

• Demonstrate broad and up-to-date knowledge of products, services, and operational procedures across the resort.

• Plan efficiently, manage priorities, and anticipate future operational needs.

Job Requirements:

• Minimum GCE ‘N’ Levels or equivalent.

• Minimum 2 years of supervisory experience in a retail environment.

• Experience in F&B or retail operations is advantageous.

• Basic computer knowledge.

• Effectively bilingual for ease of communication with guests.

• Strong leadership and communication skills.

• Ability to lift and handle stock items (~10kg) when required.

• Flexible in performing various roles during shifts (e.g., break coverage, floater).

• Basic knowledge of visual merchandising is preferred.

• Reliable, proactive, and service-oriented.

• Adaptable and able to work in dynamic retail environments.

• Able to perform shift work, including evenings, weekends and public holidays.