Retail Support

About the role

You'll deliver an excellent retail and customer service experience for every visitor, combining strong product knowledge, efficient systems use, and well-presented merchandise displays.

Key responsibilities

• Deliver and maintain high standards of customer service, undertaking all duties with enthusiasm and commitment
• Build strong knowledge of the IAC product and learn the POS system to keep service running smoothly
• An understanding of KPIs and eager to support coordinator in achieving them
• Keep merchandise displays clean, tidy, and regularly rotated to stay appealing and interesting
• Proactive loss prevention, including stock control and damaged stock credits
• Assist with pricing, stock takes, and reporting stock shortages or ideas to the merchandiser
• Upsell items to customers and complete ticket sales and other entry desk processes
• Wear the designated uniform and maintain a high standard of personal presentation
• Follow Health & Safety policies and procedures, and attend training as required
• Weekend availability will be required

About you

• Customer service and/or retail experience
• Strong attention to detail
• Ability to multi-task and stay highly organised
• Good communication and interpersonal skills
• Reliability
• A genuine team player