Retail Team Lead

Role & responsibilities

About the Role

We are looking for a responsible and customer-focused Retail Team Lead to manage the day-to-day operations of our store Lebroc. The Team Lead will handle regular CSA/Sr. CSA responsibilities while supervising the store team and ensuring smooth store operations, customer service, billing, sales, and stock management.

Key Responsibilities

• Handle billing, POS, cash, card, and UPI transactions accurately.
• Performing GRN of the goods, ensure proper allocation of stock in stores and warehouse
• Maintain EXPIRY/DAMAGE data
• Ensure Invoices/challans/data is well maintained.
• Provide excellent customer service and support achievement of store sales targets.
• Supervise and guide CSAs and Sr. CSAs and allocate daily duties.
• Manage stock and inventory, including stock checks, transfers, loading, and unloading.
• Monitor daily sales, incentives, wastage, and stock discrepancies.
• Ensure proper store opening and closing and smooth day-to-day operations.
• Maintain store cleanliness, hygiene, grooming, and visual merchandising standards.
• Handle customer queries and resolve operational issues effectively.
• Train and support team members on billing, customer service, products, and SOPs.
• Ensure compliance with all company policies, SOPs, safety, and operational guidelines.
• Take responsibility for the overall store operations in the absence of the Store Manager.

Preferred candidate profile

• 2-6 years of experience in Retail / QSR / F&B / Store Operations.

• Good communication and interpersonal skills.

• Presentable, customer-friendly, and team-oriented.

• Basic knowledge of billing, POS, stock handling, and inventory management.

• Ability to lead and manage a team effectively.

• Comfortable working in shifts, including weekends and holidays.

• Ability to multitask in a fast-paced retail environment.

• Candidates must be based in or willing to relocate to Phagwara, Punjab.