Retail Technology & Systems Senior Executive

Overview

The Retail Technology & Systems Executive supports the company's store network and corporate office by making sure the technology behind daily operations runs reliably. The role covers store technology rollout, point-of-sale and payment systems, surveillance systems, and end-user support. The ideal candidate has strong hands-on technical ability, works carefully, and does well in a dynamic retail, e-commerce, or F&B environment.

Responsibilities

Operation & Maintenance:

• Manage hardware and software delivery and installation for stores and back offices.
• Manage all user account creations according to requirements.
• Custodian to documentation and process of system integration.
• Manage and coordinate hardware delivery for system integration.
• Liaison with vendors for technology hardware and connectivity management.

POS Management:

• Maintain and update product information on the POS system.
• Set up and manage promotions within the POS system.
• Register accounts for new stores with payment gateways and coordinate hardware delivery for payment processing.
• Monitor and address payment issues and ensure the latest menu is displayed at all stores.
• Register new stores with CCTV systems and troubleshoot any issues as they arise.

Corporate Office Support:

• Set up user accounts for employees as needed and provide technical support for computers and related hardware.
• Assist in maintaining and troubleshooting network infrastructure to ensure smooth operations.
• Maintain hardware inventory with proper bookeeping and regular maintenance and update.

Requirements

• Bachelor's degree in computer science, information technology, or related field.
• Approximately 5 years of working experience in IT support, preferably within the retail/e-commerce/food and beverages industry.
• Strong technical skills, including hardware and software configuration, network troubleshooting, and system integration.
• Experience with POS systems, CCTV systems, and payment gateways.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with vendors and internal stakeholders.
• Proven ability to work independently and prioritize tasks in a fast-paced environment.
• Flexibility to travel to new store locations for hardware installation and system integration as needed.