Retail Trainer

Company: The Organic World

Position: Assistant Manager - Training
Experience: 5+ Years
Location: Bangalore

About The Organic World

The Organic World is a leading retail chain focused on organic, healthy, and sustainable food products. We are committed to delivering an exceptional customer experience through knowledgeable staff, operational excellence, and strong customer engagement.

Role Summary

We are looking for an experienced Assistant Manager - Training to design, implement, and manage training programs across our retail stores. The incumbent will be responsible for enhancing employee performance, customer service standards, product knowledge, and operational excellence through effective learning and development initiatives.

Key Responsibilities

• Identify training needs across retail stores and corporate functions.
• Develop and execute onboarding programs for new employees.
• Conduct classroom and on-the-job training sessions for store teams.
• Train employees on customer service, sales techniques, store operations, SOPs, and compliance.
• Design product knowledge training related to organic foods, groceries, fresh produce, and health products.
• Create training calendars and ensure timely execution.
• Track training effectiveness through assessments, mystery audits, and employee performance metrics.
• Partner with Store Managers and Regional Managers to improve team productivity.
• Develop training content, presentations, manuals, and e-learning modules.
• Ensure consistent implementation of company policies and operational standards across stores.
• Maintain training records, attendance, and compliance reports.
• Support leadership development programs for store supervisors and managers.

Desired Candidate Profile

• Bachelor's Degree in HR, Business Management, Learning & Development, or related field.
• 5+ years of experience in Training & Development, preferably in Retail, FMCG, Food Retail, Supermarkets, or Grocery chains.
• Strong facilitation and presentation skills.
• Experience in designing training modules and competency frameworks.
• Good understanding of retail operations, customer service, and sales processes.
• Proficiency in MS Office and LMS platforms.
• Strong communication and stakeholder management skills.
• Ability to travel across store locations as required.

Key Skills

• Retail Training
• Learning & Development
• Store Operations Training
• Sales Training
• Customer Service Excellence
• Induction & Onboarding
• SOP Training
• Performance Coaching
• Training Need Analysis (TNA)
• Team Development
• Leadership Training
• FMCG / Retail Industry Knowledge

KPIs

• Training Coverage %
• New Employee Productivity
• Store Audit Scores
• Customer Satisfaction Scores
• Employee Retention
• Training Effectiveness & Assessment Scores.

This JD is tailored for The Organic World retail grocery and organic food business, focusing on store operations, customer service, and team capability development.

Work location : Bangalore