Retail Training Manager

Job Overview - Training Manager

Retail Training Manager is responsible for developing, implementing, and managing comprehensive training programs that enhance the knowledge, skills, and performance of retail employees across stores. This role ensures that Sales Associates, Store Supervisors, Area Managers, and other retail personnel are equipped with the necessary product knowledge, selling skills, customer service standards, and leadership capabilities to achieve business objectives.

The role works closely with HR, Store Operations, Marketing, and other key departments to identify training needs, develop effective learning programs, facilitate training sessions, and measure training effectiveness. The Retail Training Manager ensures that all training initiatives are aligned with company standards, brand requirements, and retail business strategies.

Main Responsibilities

• Develop and implement comprehensive training programs for retail employees, including Sales Associates, Store Supervisors, and Area Managers.
• Conduct training needs analysis based on business requirements, employee performance, operational gaps, and feedback from Store Operations.
• Develop training modules, presentations, facilitator guides, activities, assessments, and other learning materials.
• Facilitate classroom, virtual, on-the-job, and field-based training sessions.
• Design and implement onboarding and induction programs for new retail employees.
• Develop product knowledge and selling skills programs to strengthen employees’ understanding of products, features, benefits, and selling techniques.
• Conduct customer service, sales, communication, and behavioral skills training.
• Develop leadership and supervisory training programs for Store Supervisors and Area Managers.
• Partner with Store Operations to identify performance gaps and recommend appropriate training interventions.
• Conduct store visits and field observations to assess training application and employee performance.
• Monitor training attendance, completion, assessment results, and other relevant training metrics.
• Evaluate the effectiveness of training programs through assessments, feedback, performance monitoring, and post-training evaluation.
• Prepare regular training reports and provide recommendations to management based on training results and business needs.
• Maintain and continuously update training materials to ensure accuracy and alignment with current products, processes, and company policies.
• Collaborate with Marketing and brand teams to ensure product and brand training materials are accurate and up to date.
• Support the rollout of new products, campaigns, promotions, and store initiatives through appropriate training programs.
• Establish standardized training procedures and learning frameworks across retail stores.
• Develop and maintain a pool of trainers or training champions within the organization.
• Coach and mentor internal trainers and facilitators to improve their training delivery and facilitation skills.
• Stay updated on current retail training practices, learning methodologies, and industry trends.
• Perform other training and organizational development initiatives as assigned by management.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Education, Business Administration, Marketing, or a related field.
• At least 5 years of experience in training and development, preferably within the retail, consumer, lifestyle, FMCG, or multi-brand environment.
• At least 2–3 years of experience in a supervisory or managerial training role.
• Strong experience in developing and facilitating training programs for frontline or retail employees.
• Experience in developing training modules, presentations, assessments, and other learning materials.
• Strong understanding of retail operations, sales processes, customer service, and store performance.
• Experience in conducting Training Needs Analysis and evaluating training effectiveness.
• Excellent presentation, facilitation, communication, and interpersonal skills.
• Proficient in Microsoft Office, particularly PowerPoint and Excel.
• Willing to conduct store visits and travel to different branches when required.
• Experience in handling multiple brands or a geographically dispersed retail workforce is an advantage.

Core CompetenciesTraining & Facilitation

• Training Needs Analysis
• Learning Program Development
• Facilitation and Presentation
• Instructional Design
• Coaching and Mentoring
• Training Evaluation

Retail & Business Acumen

• Strong understanding of retail operations
• Sales and customer service knowledge
• Product knowledge development
• Understanding of store performance and KPIs
• Commercial and business awareness

Leadership & People Management

• Team Leadership
• Coaching and Development
• Stakeholder Management
• Collaboration
• Conflict Management
• Decision-Making

Communication & Interpersonal Skills

• Excellent verbal and written communication
• Strong presentation skills
• Active Listening
• Relationship Building
• Influencing and Engagement

Analytical & Organizational Skills

• Data Analysis and Interpretation
• Training Metrics and Reporting
• Problem Solving
• Project Management
• Time Management
• Organization and Attention to Detail

Personal Attributes

• Results-oriented
• Adaptable and flexible
• Proactive and resourceful
• Creative and innovative
• Customer-focused
• Strong sense of accountability
• High level of professionalism
• Able to work effectively in a fast-paced environment

Pay: Php50,000.00 - Php70,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Training Manager: 5 years (Preferred)

Work Location: In person