Retail Training Manager - Givenchy

Key Responsibilities

FLOOR COACHING & DELIVERY

• Deliver training sessions and coaching in boutiques across USA— present, energised, engaged and brand-aligned
• Conduct floor observations and give precise, constructive feedback to individuals and team managers
• Adapt style and tone to different audiences — from new joiners to senior sales associates
• Be a visible, credible, and inspiring presence in every boutique you visit

PROGRAMME IMPLEMENTATION

• Roll out HQ-designed training programmes with fidelity and local relevance
• Plan and manage your training calendar across the zone
• Brief and support store managers before and after training sessions

PERFORMANCE TRACKING

• Monitor and report training KPIs: floor observation scores, behavioural assessments, post-training surveys
• Identify underperformance patterns and escalate with solutions, not just problems
• Share field observations and store-level insights with the HQ training team

YOUR BEHAVIOURS

• Coach first, present second — real impact happens one-to-one on the floor
• Be curious and rigorous: know the programmes deeply and the stores even more
• Build trust with store teams through consistency, fairness, and genuine care for their growth
• Represent the Maison at the highest standard — in conduct, dress, and presence

Profile

• Minimum 5 years in luxury retail, with strong floor experience and genuine passion for coaching
• Proven ability to deliver training and coaching that drives visible, lasting behaviour change
• Deep understanding of selling ceremony, client experience, and luxury service standards
• Energetic, credible presence in boutique — able to inspire teams and earn trust quickly
• Strong organisational skills: able to manage a complex travel and delivery calendar
• Curious, humble, and committed to continuous improvement — for self and others
• Fluent in English; additional languages a strong asset