Retail Training Supervisor

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.

To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

Responsibilities

• Take the ownership of on boarding learning program
• Plan and organize induction training based on retail newcomers’ quantities or/and front line’s request.
• Regular update on boarding instore learning checklist, CELINE Academy digital learning and induction training content according to HQ guidelines and local business needs.
• Co-work with area retail training in chargers to follow up newcomers’ behavior change after induction training.
• Support Mainland China east region and outlet stores’ business, especially
• Enhance store service through different training solutions and on-floor coaching.
• Partner with Retail Managers to identify regional training needs and implement accordingly.
• lnitial and conduct retail KPI improvement training and follow up with key front-line staff.
• Collaborate with central and local training teams
• Work together with local training teams to conduct different training programs including but not limited to collection/product training, soft skills training, Clienteling training, etc.
• Work closely with central training teams to co-create, conduct and feedback on learning initiatives.
• Support head of retail training to analysis CELINE LEARNING APP result monthly.
• Support diverse essential Clienteling events as a role model and business partner
• Be a presenter and co-work with retail and Clienteling team to engage with our clients.
• Provide feedback/coaching to improve sales team’s selling and Clienteling skill based on on-site observation
• Participate in the administrative and reporting part.
• Participate in training planning and logistics.

Requirements

• Bachelor’s Degree and above
• Highly motivated, initiative, proactive and mature
• Excellent communication, influence and organization capability
• Proven ability to build strong collaborative relationships up/down/peers
• Stronger understanding of branding and customer experience
• Around 5 years’ relevant experience, namely in retail training
• Fluent in English

OUR ENGAGEMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.