Liberty & Heritage Insurance

About Us
We are a leading insurance company affiliated with Liberty Group, a wealth management company represented in 17 African countries. We use our knowledge and actions to guide our customers on their journey to financial freedom. We believe in responding to changing consumer and market needs through innovative solutions and technologically efficient processes.
Job Summary
This position is responsible for providing technical support to the underwriting team to ensure proper risk analysis and high levels of customer service.
Reports To:
Retail Underwriting Specialist
Location:
Nairobi
Key Responsibilities
<ul>
<li>Prepare policy documents in a timely manner and within the set guidelines for timely submission to clients.</li>
<li>Assess the proposed risk within set standards.</li>
<li>To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives.</li>
<li>To ensure an accurate and timeous flow of information between finance and operations departments.</li>
<li>To receive information from Sales &amp; Distribution to enable processing of new policies and to ensure timeous delivery to clients.</li>
<li>To reinstate lapsed policies that meet reinstatement requirements to ensure business conservation.</li>
<li>Keep detailed and accurate records of policies underwritten and decisions made.</li>
<li>Review proposal forms and ensure they are aligned to the required quality checks in line with pre-underwriting requirements.</li>
<li>Maintain high standards of customer service by responding to client enquiries through walk-in visits, telephone and email.</li>
<li>Liaise with intermediaries and direct clients on issues relating to their policies.</li>
<li>Undertake reconciliation of underwriting transactions to ensure reports generated are accurate.</li>
<li>Attend to customer queries to ensure issues and concerns are resolved in a timely manner.</li>
<li>Undertake cancellation of policies due to non-payment of premiums to ensure compliance with the underwriting procedures.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in Business or a related field.</li>
<li>Professional qualification in Insurance, such as ACII, AIIK or LOMA.</li>
</ul>
Experience
At least two years’ experience in the insurance industry.
Competencies
<ul>
<li>In-depth understanding of life insurance operations and concepts</li>
<li>Knowledge of insurance regulatory requirements</li>
<li>Knowledge of underwriting and claims procedures</li>
<li>Excellent organizational and stakeholder management skills</li>
<li>Customer service skills</li>
<li>Communication skills</li>
<li>Adhering to principles and values</li>
<li>Delivering results and meeting customer expectations</li>
<li>Following instructions and procedures</li>
<li>Coping with pressures and setbacks</li>
<li>Relating and networking</li>
<li>Analysing</li>
<li>Working with people</li>
<li>Applying expertise and technology</li>
<li>Learning and researching</li>
<li>Presenting and communicating information</li>
<li>Achieving personal work goals and objectives through personal motivation</li>
<li>Teamwork</li>
</ul>
Application Procedure
If you meet the above requirements, you are encouraged to forward your application and updated CV to
<a href="mailto:hr@libertylife.co.ke" rel="nofollow noopener" target="_blank">hr@libertylife.co.ke</a>
by
23rd October 2026
. Clearly state the job title in the subject heading.
Liberty Kenya is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted.
Personal data collected will be used for recruitment purposes and in accordance with the privacy statement on our website: <a href="https://www.liberty.co.ke" rel="nofollow noopener" target="_blank">https://www.liberty.co.ke</a>

Retail Underwriting Analyst

Retail Underwriting Analyst

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