Retails Assistant (Based at Shah Alam)

Imagine what you could do here at Lee’s Frozen Food, where fresh ideas rise into extraordinary products that champion food equality for every Malaysian. Lee’s was born in 1962 when a couple welcomed their communities to their Kuala Lumpur shop, and has since grown to welcome over millions of customers in multiple countries in South East Asia. Every day, our leeders (don’t just manage daily operations) – they create a kind of wonder that transform how communities access affordable to good food at great price. Join Lee’s, and help us leave the world tastier and more equitable than we found it.

Mission Food Equality Requirements

• Customer-First Mindset: Think and act as a customer, working backward to deliver exceptional experiences.
• Adaptability: Thrive in a fast-paced, ever-changing environment with minimal supervision.
• Multitasking & Innovation: Combine strategic thinking with a hands-on, outside-the-box approach.
• Execution & Learning: Act quickly, learn fast, and stay committed to driving results.

The Difference You Will Make: As a Retail Assistant, you will be the frontline ambassador for Lee’s, providing warm and attentive customer service, keeping the outlet well-stocked and visually appealing, maintaining food safety standards, and supporting smooth daily operations. Whether assisting at the counter, handling stock, or preparing fresh cuts, your hands-on contribution will directly enhance customer satisfaction and help drive outlet performance.

Key Responsibilities

• Deliver excellent customer service by greeting customers, addressing queries, handling complaints professionally, and ensuring a positive shopping experience
• Actively promote products, seasonal items, and ongoing promotions to encourage purchases and increase sales
• Assist in inventory management — monitor stock levels, place orders when needed, receive deliveries, and conduct regular stock checks
• Maintain attractive and compliant product displays in freezers, chillers, and service areas according to the company’s planogram standards
• Regularly check and record temperatures of display freezers, chillers, storage units, and report any deviations immediately
• Replenish shelves and freezers proactively to ensure products are always available and presented neatly
• Report any equipment defects, malfunctions (e.g., freezer/chiller breakdowns), or lost utensils promptly for urgent attention
• For Butcher roles: Cut, slice, and trim meat products according to Lee’s retail standard cuts and quality guidelines
• For Cashier roles: Handle cash, credit card, and digital payments accurately; assist customers during checkout; perform daily bill checks; manage cash float, ensure sufficient small change, and maintain accurate records while being accountable for any discrepancies
• Keep the outlet clean, safe, hygienic, and organised at all times in compliance with company procedures, food safety rules, and regulations
• Perform any other duties as assigned by superiors to support overall outlet success

Requirements

• Minimum SPM or equivalent qualification
• At least 1 year of relevant experience in retail, supermarket, frozen food, or customer-facing roles (fresh graduates will not be considered)
• Honest, responsible, hardworking, and with a positive, customer-oriented attitude
• Willing to work in Shah Alam
• Able to work on weekends, public holidays, and overtime as required
• Preferably able to start work immediately or on short notice
• Good command of Bahasa Malaysia (spoken and written); English and/or Mandarin is an added advantage