Retention Agent

About PU Prime

PU Prime is a leading global trading broker offering a wide range of financial products, including Forex, commodities, indices, and CFDs to both retail and institutional clients. We are committed to delivering exceptional trading experiences through innovative technology, competitive trading conditions, and world-class client support across global markets.

About the Role

We are seeking a driven and client-focused Account Manager to support business growth through client engagement, retention, and relationship management. This role will focus on managing both new and existing clients, reactivating dormant accounts, and maximizing long-term client value and trading activity.

Key Responsibilities

• Serve as the primary point of contact for existing clients
• Build and maintain strong client relationships to enhance loyalty and trading activity
• Analyze client behavior to identify opportunities to increase engagement, deposits, and trading volume
• Proactively re-engage inactive or dormant clients
• Keep clients informed about promotions, campaigns, and market updates
• Collaborate closely with Sales, Marketing, and internal stakeholders on retention strategies
• Monitor client satisfaction and resolve issues in a timely and professional manner
• Achieve KPIs related to client retention, reactivation, and trading activity growth

Requirements

• Experience in Forex, CFDs, or financial services is an advantage
• Strong understanding of financial markets and trading platforms
• Excellent communication and relationship management skills
• Analytical, results-oriented, and sales-driven mindset
• Ability to thrive in a fast-paced and target-driven environment