ICICI Lombard
Retention Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹375,000 / year
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
22 August 2026
What they need
Role & responsibilities
- Outbound Calling & Renewals: Contact existing motor, health, or general insurance policyholders before expiry to pitch renewal offers and secure timely payments.
- Objection Handling: Explain policy benefits, coverage additions, and address customer concerns or pricing complaints to prevent switching.
- Target Achievement: Meet daily, weekly, and monthly key performance indicators (KPIs) tied to retention percentages and renewal revenue.
- Data & CRM Updates: Accurately log customer responses, feedback, and payment statuses into the internal database or dialer systems.
- Team Leadership (for Manager roles): Oversee tele-sales agents, conduct daily coaching huddles, monitor call quality, and track login/productivity metrics.
Rotational shifts: 9:30 AM - 7:00 PM (Any 9.5hrs)
* 5 Days working
* 2 rotational weekoffs
Company name :- ICICI lombard
Address :- 13th Floor, Vishwaroop IT Park, Behind Raghuleela mall, Vashi
Meet - HR Geetanjali
Contact number- 9594955476.
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