Retention Officer

Responsibilities

• Follow up with renewal customers to implement the retention campaigns aim at increasing customer retention and customer loyalty
• Implement the customer engagement campaigns and retention campaigns to successful retain customer stating in Bupa and maintain the renewal revenue
• Provide quality customer service for improving overall customer NPS score
• Build a stronger relationship with customers, leading to increased loyalty, MGM referrals, and positive word-of-mouth
• Identify opportunities to cross-sell or upsell additional products (insurance + connected care services) to further increase revenue

Qualifications, Training and Experience

• HKDSE or above, satisfying the Insurance Authority insurance intermediaries licensing requirements (i.e. HKCEE 5 passes, including Chinese/English & Mathematics)
• Pass IIQE exam (Paper 1 and 2) or relevant qualifications are preferred
• With 2 year or more related experience (insurance field would be an advantage)
• Good interpersonal and problem-solving skills
• Responsible, well organized and attention to details, able to adapt to changes and work under pressure
• Good team player with strong commitment in delivering quality customer service
• Proficiency in both written and spoken English and Chinese
• Computer literacy in the use of MS Office

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.