Retention Representative - Docklands

Description

Start Date: 23rd November 2026

Location: Collins St, Docklands, VIC
Applications close 8th November 2026

Are you a Melburnian who lives and breathes entertainment and sport? Do you have a knack for storytelling, sparking great conversations, and confidently showcasing the benefits of a premium product? We're looking for passionate individuals to join our vibrant, fun-loving Retention Call Centre Team in Southport!

At Foxtel Group, we pride ourselves on a great culture where your love for TV, movies, and sports isn't just a hobby, it's your superpower! As a Retention Representative, you will be answering incoming calls from customers looking to cancel their subscription. You'll use your fantastic conversational skills to re-engage our loyal customers, proactively identify opportunities to enhance their Foxtel experience, and expertly showcase the incredible value and exciting offerings of the Foxtel service.

Be the friendly voice that keeps our customers connected to the entertainment and sport they love. Every call is an opportunity to remind them what they would be missing, whether that is the next big sporting moment or the show they just cannot stop watching!

About the role....

• Answer incoming calls from customers looking to cancel and use your storytelling skills to reignite their passion for our premium content
• Deliver exceptional service with a friendly, empathetic approach, turning every call into a meaningful connection
• Stay on top of the latest entertainment trends and Foxtel product updates to enrich every customer interaction
• Solve problems, de-escalate concerns, and tailor solutions that secure customer loyalty
• Meet and exceed retention goals in a supportive, performance driven environment with attractive commission opportunities

To be considered for the role you will ideally have...

• It will be advantageous to have prior sales or call centre experience in a high volume or target driven environment
• Confident and engaging with the ability to turn conversations into sales outcomes
• A great listener who can uncover customer needs and offer tailored solutions
• Positive and resilient with a passion for entertainment and delivering outstanding customer care
• Available to start on 23rd November2026
• Available to work rostered hours between 9am - 7pm Monday to Friday

Interested to apply? Please review our Retention Application Toolkit to ensure this role is right for you - we look forward to hearing from you!

Life at Foxtel Group

A career with us means working across one or more of our brands including Foxtel, Hubbl, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:

• You’re part of Fox Flex, our hybrid way of working with time spent at home and on campus
• Free CBD Parking
• Free & discounted products including Foxtel, Hubbl, Foxtel Broadband, Kayo Sports and BINGE
• Special days away from work for Birthday, Cultural & Volunteer Leave
• Access to our holistic Fox Fit wellbeing program
• Company-wide meeting-free lunch hours and Friday afternoons

About Foxtel Group

Foxtel Group, a DAZN company, is Australia's home of sport and entertainment.

From our beginnings in 1995 as Australia’s original subscription television broadcaster, we’ve always had innovation in our DNA. Today, we’re Australia’s leading streaming and subscription television company.

Our portfolio includes Kayo Sports, a dedicated sports streaming service; BINGE, an entertainment streaming platform; Foxtel, the country’s largest pay-TV provider; Fox Sports Australia, the country’s leading sports production company; Foxtel Media, our innovative advertising sales business, and BALBOA, our powerhouse creative agency.

In 2025, we became part of the DAZN family, which allows us to benefit from DAZN’s global scale, innovation and technology.

As a team, we invest in our people and we’re committed to a culture of collaboration, performance, and recognition, guided by our company values of Customer First, Own It, Authentic, Change the Game, and Win Together.

We’re a homegrown Australian company with our headquarters at Broadcast Way Studios on Sydney’s Lower North Shore, and campuses on the Gold Coast and in Melbourne.

When you join our winning team, you can expect to be supported by your leader, encouraged by your teammates, and presented with countless opportunities to do great work that gets recognised and rewarded.

Join our team today and discover your role of a lifetime for our audience of millions.