Retention Specialist

Job Title: Retention Specialist

Department: Retention Team - Customer Experience

Employment Type: Full-Time

Location : Sheraton , Cairo - Egypt

Job Summary We are looking for motivated and customer-focused Retention Agents to join our Retention Team. The ideal candidate will have a strong sales background, excellent communication skills, and the ability to build lasting customer relationships while effectively handling retention activities.

Key Responsibilities

• Engage with customers to retain their business and strengthen long-term relationships.
• Identify customer needs and provide suitable solutions to increase customer satisfaction and loyalty.
• Handle customer concerns professionally and resolve issues efficiently.
• Meet individual and team retention and performance targets.
• Maintain accurate customer records and update relevant systems.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Minimum of 2 years of sales experience.
• Excellent customer service and relationship management skills.
• Strong professional communication and interpersonal (soft) skills.
• Excellent English proficiency (Very Good level or above).
• Proficiency in Microsoft Office, particularly Excel, and Google Sheets.
• Demonstrated competencies and skills relevant to a customer retention role.

Preferred Skills

• Strong negotiation and persuasion abilities.
• Problem-solving and conflict resolution skills.
• Ability to work under pressure and achieve KPIs.
• Team player with a positive and proactive attitude.
• Strong organizational and time management skills.

Apply Here: [email protected]