Retirement Support Consultant

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We have focused on public sector employees for over 50 years, providing financial services including car, home, health and life insurance, income protection, retirement planning and more.

Role Purpose

Retirement Support Consultant guide clients who are approaching retirement and clients already in retirement through the financial decisions that shape their retirement journey. The role supports clients within five years of retirement and post-retirement, reviewing their financial needs, goals and existing arrangements and making clear, personalised and compliant recommendations to support their financial wellbeing.

Advice may cover retirement options, AVCs, ARFs, investments, savings plans, Cornmarket Tax Service, Section 72/73 inheritance planning and life products. The role also responds to retirement-product queries, including information on existing policy values and terms and conditions, and provides appropriate advice and guidance to clients over the age of 75. Given the specialist nature of retirement advice, the role holder will complete extensive initial training and ongoing professional development.

Accountabilities of the Role

• Explain the retirement journey, including the key decisions clients may face before and after retirement.
• Engage with existing AVC clients, answer queries and review arrangements to ensure they remain aligned with retirement objectives.
• Conduct financial health checks where appropriate, reviewing pensions, savings and investment arrangements.
• Complete full financial fact finds with clients through Microsoft Teams and conduct telephone reviews of existing holdings
• Assess clients’ needs and goals and provide clear, personalised and compliant advice on suitable retirement options.
• Help clients understand complex financial information and implement agreed retirement plans, including the set-up of new AVC/Investment and life policies.
• Handle client queries efficiently and compliantly, including requests for policy values, terms and conditions and other retirement-product information.
• Build and maintain strong relationships with clients and key stakeholders.
• Comply with all relevant risk-control, regulatory, professional, legal and company-policy requirements.
• Maintain commercial awareness of developments in pension, investment and life products and the wider industry.
• Achieve targets set by the Head of Retirement Investment.
• Carry out other duties that may reasonably be required by the Company.

Skills Knowledge Required

• Full QFA, required on commencement.
• Strong analytical and problem-solving skills.
• Customer-focused approach with the ability to communicate complex information clearly.
• Ability to work independently and collaboratively as part of a team.
• Strong communication and relationship-management skills.
• Knowledge of the risk-control and regulatory environment.
• Commercial awareness.
• Experience of dealing with elderly clients is beneficial.

What We Can Offer You

• Flexible working-from-home options as part of Cornmarket Flex ways of working.
• Significant investment in professional development, including relevant insurance and professional qualifications.
• Annual leave that increases with service, plus an option to take additional flexi leave.
• Attractive and flexible pension contribution rates.
• Health insurance or wellness subsidy.
• Fully paid family leave, including maternity, paternity and surrogacy leave.
• Performance-based bonus or commission.
• Income protection, life cover and discounts on financial products.
• Comprehensive health and wellbeing programme, Employee Assistance Programme and active Sports Social Club.

Behavioural Competencies Required

• Can-do, will-do attitude with a relentless customer focus.
• Resilient, ambitious and self-motivated.
• Target-driven and influential.

Controlled Function

This role is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment is conditional on the Company being satisfied that the appointee meets the requirements set out in the Fitness and Probity Standards issued by the Central Bank. The Company must complete prescribed due diligence to assess the appointee’s fitness and probity.

Equal Opportunities Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment and is proud to be an equal opportunities employer. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion or sexual orientation. We are committed to providing reasonable accommodations to qualified individuals with disabilities during the employment application process. To request an accommodation, please contact the Talent Acquisition Team. To review our data-use practices, please visit the Recruitment Data Privacy Notice.