Job Description – Retreat Support

Position: Retreat Support Intern

Stipend: 15000 per month

Organization: Sunya Meditation Studio

Location: Pune (Work from Studio) Balewadi

Employment Type: Intern – Full-time / Part-time (As per HR Policy)

Working Hours: 9:30 AM – 6:30 PM (Flexible during events and retreats)

Weekly Off: One day per week (as per studio schedule)

Job Summary

We are looking for a friendly, organized, and enthusiastic Retreat Support team member to assist with participant coordination, retreat operations, and studio programs. The role involves communicating with prospective and registered participants, supporting retreat arrangements, and ensuring a smooth and positive participant experience.

Key Responsibilities

• Make outbound calls to prospective participants from the provided database and share information about upcoming retreats and programs.
• Handle inbound inquiries related to meditation retreats, workshops, and studio programs.
• Explain program details, schedules, fees, and registration processes to participants.
• Follow up with interested participants through calls, WhatsApp, SMS, or email.
• Assist with participant registrations, confirmations, check-ins, and attendance.
• Welcome participants and provide information regarding retreat schedules, sessions, meals, accommodation, and other arrangements.
• Coordinate with facilitators, volunteers, and the operations team for smooth execution of retreats and events.
• Assist with venue setup, participant materials, registration desks, and other retreat-related arrangements.
• Maintain accurate participant records, registration details, attendance, and follow-up information in Excel or CRM.
• Address participant queries professionally and escalate concerns to the concerned team when required.
• Collect participant feedback and assist with post-retreat follow-up.
• Support the team in achieving participant registration and retreat participation targets.
• Be flexible with working hours during retreats, workshops, and special events.

Required Skills

• Good communication and interpersonal skills.
• Ability to communicate effectively in English, Hindi, and Marathi.
• Pleasant telephone etiquette and good listening skills.
• Ability to build rapport and handle participant queries politely.
• Good coordination, organizational, and time-management skills.
• Basic knowledge of MS Excel, Word, Email, and WhatsApp.
• Ability to work independently and as part of a team.
• Interest in meditation, wellness, or personal development is an advantage.

Qualification

• Graduate in any discipline is preferred.
• Candidates with relevant education or experience in customer service, event coordination, hospitality, wellness, or operations may also be considered