Return and Refund Associate

Job Responsibilities:

• Process and monitor return and refund requests across e-commerce platforms.
• Review customer claims involving wrong, missing, or damaged items and delivery concerns.
• Prepare supporting documents and assist in filing disputes and appeals.
• Coordinate with relevant teams to resolve return and refund issues.
• Track pending cases, maintain accurate records, and ensure timely follow-ups.

Qualifications:

• At least 1 year of experience handling returns and refunds on e-commerce platforms.
• Familiar with Shopee, Lazada, and TikTok Shop return/refund policies and procedures.
• Basic knowledge of disputes, appeals, and seller protection processes.
• Able to review customer claims and gather supporting evidence.
• Good communication, organizational, and problem-solving skills.
• Detail-oriented and able to manage multiple cases and follow-ups.
• Experience in home appliances or e-commerce is an advantage.