Return Coordinator Specialist

Summary:

The Return Coordination Specialist ensures smooth and timely returns of transmission materials to our U.S. warehouses. This role requires excellent organizational skills, strong communication abilities, and a focus on creating positive customer experiences that reflect and enhance the company’s reputation.

Essential Duties and Responsibilities

• Organize and facilitate the return of transmission cores and return material authorizations (RMAs) to U.S. warehouses.
• Coordinate logistics to streamline and optimize the transportation process.
• Create and manage Bills of Lading to ensure accurate shipment tracking.
• Resolve customer and shipping providers approvals and deficient shipping information.
• Resolve and report on shipping delays and mistakes.
• Conduct outbound calls to customers and arrange for outstanding or missing material returns.
• Generate detailed reports covering:
  • Number of returned cores and RMAs
  • Number of outstanding cores and RMAs
  • Number and reason for unauthorized returned materials
  • Service level of shipping providers
• Collaborate with internal teams to resolve customer concerns quickly and effectively.
• Coordinate with customers (stores & repair shops) to resolve damaged product shipments.

Education/Experience:

• Previous experience in logistics, supply chain, or customer service preferred.
• Bi-lingual English and Spanish
• Excellent verbal and written communication abilities.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) or similar tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Customer-first mindset with problem-solving skills.