Return Equipment Processor

Job Summary:

As a Return Equipment Processor, you will be responsible for receiving, inspecting, scanning, cleaning, tracking, and preparing returned customer equipment for redeployment. This position plays an important role in maintaining accurate inventory, reducing equipment backlog, and ensuring reusable equipment is ready to return to the field.

Job Responsibilities:

• Equipment Receiving and Inspection

  • Unbox, inspect and sort returned equipment, including routers, ONUs, power supplies, ATAs and cords.
  • Identify and separate damaged, defective, or decommissioned equipment.
  • Document equipment damage, missing components, and inventory discrepancies.
  • Organize equipment by type and processing status.

• Clean and Screen Process

  • Scan equipment serial numbers, remove returned devices from customer accounts, and update inventory statuses using designated systems.
  • Verify equipment information and identify system errors or inventory exceptions.
  • Thoroughly clean returned equipment, removing dirt, dust, and debris.
  • Label, securely repackage and stage reusable equipment for redeployment.
  • Perform equipment functionality testing as required.

• Production and Inventory Tracking

  • Use Microsoft Excel, SharePoint and inventory systems to maintain accurate daily processing records.
  • Track equipment received, scanned, processed, packaged, and staged for redeployment.
  • Assist with inventory counts and reconciliation.
  • Meet established daily and weekly production goals while maintaining accuracy.
  • Communicate equipment issues, processing delays and supply needs to management.

EducationRequired Qualifications:

Required Qualifications

• Strong attention to detail and organizational skills.

• Comfortable using computers, barcode scanners and multiple software systems.

• Experience with Microsoft Excel and data entry.

• Familiarity with Microsoft SharePoint preferred, or willingness to learn.

• Ability to follow established procedures and work independently or with a team.

• Excellent attendance and punctuality, with a commitment to arriving on time and prepared for work.

• Good communication skills and ability to keep supervisors informed of issues or delays.

• Ability to lift 40+ lbs

• Able to work 40 hours a week

Work EnvironmentPhysical Requirements (if applicable):

• Fast-paced warehouse environment involving standing, sorting, cleaning and repackaging equipment.
• Daily use of computers, scanners, and inventory management software.
• Team-oriented environment focused on accuracy and production goals.