Return to Work Advisor

• Strategic RTW advisory role working across multiple teams, insurers and jurisdictions
• National portfolio spanning some of Australia's most recognised insurers and employers
• Hybrid flexibility, standout culture, and a salary + incentive package

About the role

As a Return to Work Advisor you will be partnering with internal career consultants, insurers, and employers providing them with strategic claims advice and recommendations to assist in improving outcomes and building collaboration and partnerships. Working across a national portfolio, you will get exposure to legislation across multiple jurisdictions, insurers and organisations and be comfortable working both at a strategic and operational level to make a real difference to everything you are involved in.

Key responsibilities

• Advise on RTW strategies, case management approaches and improving outcomes working closely with insurers, employers and internal team
• Make recommendations on claims management to internal career consultants, aligning strategies with the business and partnerships
• Work closely with clients to identify suitable claims for referrals to assist in improving outcomes
• Assess and identify suitable claims for referrals, the right claims at the right time
• Develop a strong understanding of the team's capability, experience and industry expertise, to guide the management and coordination of claims allocation across the business
• Ensure that the team are achieving their required KPIs and meeting the client's agreed SLAs
• Work closely with the operations team in the monitoring of RTW outcomes, SLAs and internal team development
• Liaise closely with key strategic partners in ensuring that agreed outcomes on pilots are achieved, by monitoring ongoing service delivery, key flags and outcomes
• Run in-depth case reviews, portfolio reviews and claims audits to identify improvement opportunities
• Mentor and upskill internal staff, and deliver training across the business

About you

• Minimum of 5+ years' experience in workers' compensation, CTP, personal injury or life insurance, most likely in a technical specialist, injury management advisor or lead case management role
• Deep understanding of workers' compensation legislation in at least one jurisdiction
• Relevant tertiary qualification in Injury Management, WHS, Rehabilitation or a related discipline highly regarded, but not essential given proven experience
• Experience or track record running RTW programs or pilots, with the ability to evaluate and improve outcomes (preferred but not essential)
• Solid understanding and experience in dealing with both physical and complex psychological claims
• Strong stakeholder engagement, good negotiation and communication skills
• Consultative style, able to build rapport and influence at all levels, with strong attention to detail in reporting

About us

Career Management Services is an Australian-owned organisation passionate about helping people achieve their career goals, dreams and ambitions. We care about our team, our culture, our clients and the people we support, and we're committed to making a genuine, positive difference in their lives.

Benefits

• Flexible, hybrid working
• Genuine consultative role, with direct influence over claims management, claims identification, and referral strategy
• Experience in pilot and project management
• Career development opportunities
• Investment in your development, ongoing training, mentoring and career growth
• A collaborative, values-led culture that backs its people