Returns Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Returns Analyst is responsible for executing accurate, timely, and compliant billing for professional services, managed services, and project-based engagements. This role supports the end-to-end services billing lifecycle by ensuring alignment between contracts, service delivery data, and financial systems, while partnering cross-functionally to resolve discrepancies and support revenue integrity.

Why Join This Team:

• Play a key role in services revenue accuracy and financial close activities
• Gain hands-on experience with services billing models and revenue operations
• Collaborate closely with Services, PMO, Sales, and Finance teams
• Build strong analytical, billing, and reconciliation skills
• Develop a foundation for career growth in billing, revenue operations, or finance

What You Will Do:

• Prepare, review, and process monthly and ad-hoc invoices for professional, managed, and project-based services
• Validate billing inputs such as hours worked, milestones achieved, rate cards, and pass-through costs
• Reconcile billing data between service management tools and financial systems
• Investigate and support the resolution of billing issues, rebills, credits, and customer inquiries
• Assist with month-end close activities related to services billing and revenue reconciliation
• Maintain clear audit trails and supporting documentation for billed services
• Contribute to documentation of billing procedures and process improvements

What You Need to Succeed:

• 1–3 years of experience in services billing, accounting support, revenue operations, or a related finance role
• Experience billing professional services, managed services, or project-based work
• Strong attention to detail and accuracy in reviewing contracts, service data, and invoices
• Analytical skills to research discrepancies and resolve data mismatches
• Intermediate proficiency in Microsoft Excel (e.g., lookups, pivot tables, reconciliations)
• Familiarity with ERP systems and/or service management or time-tracking tools
• Associate or bachelor’s degree in accounting, finance, business administration, or a related field (completed or in progress)

How We Set You Up for Success:

• Structured onboarding with training on billing systems, controls, and processes
• Clear billing calendars, controls, and documentation standards
• Ongoing collaboration with Services, PMO, Sales, and Finance partners
• Exposure to recurring billing cycles, audits, and revenue reconciliation
• Opportunities to build expertise and progress into senior billing or broader finance roles

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