Returns & Warranty Associate

As a Returns & Warranty Associate, you are an integral part of our team. Through communication and relationship building with our customers, vendors, and staff, you will effectively complete the administration of our warranty & returns procedures.

With exceptional organizational skills, customer service experience, and your ability to adapt to a fast-paced environment, you will thrive with the support of a goal-oriented team that celebrates success.

What you'll do:

• Facilitate customer/vendor interactions daily.
• Accurately create/process all warranty claims and returns in a timely manner through a variety of formats.
• Investigation/resolution and dispute claim rejections as required.
• Process all RGA’s and create/ track shipping of warranty products.
• Process all equipment/product registration and customer forms as required.
• Prepare and post monthly activity reports to management/accounting.
• Reporting on open work orders.
• Data file maintenance/management.
• Forklift operation

What you bring:

• Previous experience in working in the customer service field.
• A Full Class 5 valid Alberta Driver's License with clean abstract
• Ability to lift-up to 40 lbs. as required.
• Strong desire to provide an exceptional customer experience.
• Strong attention to detail and highly organized with good time management and problem-solving skills.
• Positive team player with a willingness to complete a variety of tasks that could change by the requirements of day-to-day priorities.
• Ability to accept feedback and adapt to it.
• Strong organizational skills
• Ability to communicate technical information
• Effective conflict resolution and problem-solving skills
• Excellent attention to detail skills

What is in it for you?

You will be a part of an inclusive team that celebrates success and continually strives to improve. Through collaboration and support from management, we encourage your growth through training opportunities.

Additional Perks:

• Dental/ Vision care
• Extended Health Family/ Single
• AD&D Insurance
• Employee Life Insurance

What to send our way?

• Your resume highlights your education, skills, and experience.
• Current driver's abstract.

Job Types: Full-time, Permanent

Pay: $23.50-$27.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Experience:

• Warehouse: 2 years (required)

Work Location: In person