Returns Authorization Claims Processor

Position Overview:

We are looking for a reliable and detail-oriented Returns Authorization Claims Processor to handle the return process for electronic products such as TVs, speakers, and other consumer electronics. This is a hands-on, in-person role based in our warehouse and office, focused on submitting Return Authorization (RA) claims to manufacturers and ensuring our company receives proper credit or reimbursement.

The ideal candidate will be organized, proactive, and comfortable working with electronics and vendor return systems. You’ll play a key role in ensuring we recover costs efficiently while keeping our returns process running smoothly.

Pay Rate:

$17.00 – $19.00 per hour, plus performance-based incentives tied to successful RA submissions and manufacturer payouts.

Key Responsibilities:

Accurately submit RA claims to manufacturers and follow up as needed

Track the status of all RA submissions and ensure timely resolution

Aid in and coordinate return shipments back to vendors or manufacturers

Maintain organized records of returns, claims, and payouts

Work closely with warehouse and customer service teams to streamline the returns process

Identify recurring product issues and report trends to management

Keep the returns area clean, organized, and compliant with safety standards

Qualifications:

Education: High school diploma or equivalent; an associate degree in supply chain management, business administration, or a related field is a plus.

1–2 years of experience in electronics returns, warehouse operations, or warranty processing preferred

Familiarity with TVs, speakers, and consumer electronics is a plus

Skills: Strong organizational skills, attention to detail, and the ability to multitask. Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Communication: Excellent verbal and written communication skills, with the ability to interact effectively with suppliers, store managers, and team members.

Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to addressing and resolving issues.

What We Offer:

Competitive hourly pay

Incentive bonuses based on successful RA claim recoveries

Comprehensive benefits package, including health, dental, and vision insurance

401(k) plan with company match

A dynamic and collaborative work environment

About Hendley Communications Inc

Hendley Communications Inc, d.b.a Walts, has been conducting business in Arizona for over 67 years. Since 1957 Walts has been selling and installing quality consumer electronics and appliances to thousands of Arizona families. Many of our customers have been enjoying Walts dedication to customer satisfaction for generations. Over the years we have expanded our market share by moving into internet retail and home automation. Walts not only assists families in Arizona, but all around the country.