Returns Coordinator

Here’s the difference you ’ll make

You will be responsible for ensuring that all returned goods, Reject Upon Delivery (RUD), and Bad Order (BO) stocks are accurately documented and processed within the prescribed turnaround times. You are to ensure timely claims processing, proper inventory monitoring, and compliance with documentation requirements agreed upon with principals and forwarding partners.

What you ’ll do

• Responsible for monitoring the movement and quantity of all SKUs pertaining to pull-out transactions.
• Ensure the completeness and correctness of data entry, including quantities per SKU in RGS documents, prior to system encoding using SAP.
• Monitor stock movements for both actual and system inventory.
• Check the accuracy of pull-out documents against physical stocks.
• Monitor all reason codes related to pull-out and RUD stocks.
• Ensure that all pull-outs received for the day are processed for Credit Memo (CM).
• Check the completeness and correctness of processed Credit Memos based on the invoice and transmit all documents to the principal within twenty-four (24) hours upon receipt.
• Prepare disposal reports.
• Respond to queries regarding returns transactions.
• Submit monthly raw data for KPI reporting.
• Coordinate with the principal regarding stocks for pull-out.
• Coordinate with the immediate superior regarding any issues or adjustments related to data entry in documents.
• Practice Good Housekeeping and Good Warehousing Practices (GWP)in accordance with documented policies and standards.
• Ensure that all items for back-to-bin are returned to the correct location.
• Perform other tasks that may be assigned by the immediate superior.

You’ll thrive in this role if you

Educational Background

• Bachelor's Degree in Business Management, Supply Chain Management, or any related field.

Professional Experience

• At least one (1) year of experience in a logistics company, preferably with basic accounting knowledge.

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• Communication Skills
• Time Management
• Technical Competencies
• Inventory Management
• Project Management
• MS Office Programs Proficiency
• Licensure / Certification Required

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported . You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering

everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive

compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being