Returns Executive

Role Overview

We are looking for an experienced Returns Executive to independently manage and streamline the end-to-end returns function. The role covers RTO and RTV processes, marketplace and Q-Commerce returns, and claims settlement with logistics partners. The focus is on accuracy, timely closure and minimal inventory loss.

Key Responsibilities Returns Management

• Manage end-to-end RTO (Return to Origin) and RTV (Return to Vendor) processes.
• Handle returns and claims across Amazon and other online marketplaces.
• Manage Quick Commerce (Q-Commerce) returns and ensure timely closure.
• Monitor and oversee the complete returns process to ensure accuracy, timely closure and minimum inventory loss.

Inspection, Repair and Restocking

• Coordinate the inspection, repair, restocking and system updating of returned products.

Claims and Logistics Coordination

• Handle claims for damaged, missing, short or incorrect items received through shipping and logistics partners.
• Coordinate with courier and shipping partners to resolve return-related discrepancies and settle claims.

Process Improvement

• Establish, implement and continuously improve returns processes and SOPs.
• Identify recurring issues in the returns process and recommend corrective actions to reduce losses and improve operational efficiency.

Reporting and Documentation

• Maintain accurate records and reports for returns, claims, repairs, restocking and pending cases.

Cross-Functional Coordination

• Work with the Warehouse, E-commerce, Sales, Finance and Customer Service teams to resolve return-related issues smoothly.

Desired Candidate Profile Experience

• 3-5 years of relevant experience in Returns, E-commerce Operations, Warehouse Operations or Reverse Logistics.
• Hands-on experience with marketplace returns and claims, preferably on Amazon and other major marketplaces.

Knowledge and Skills

• Good understanding of RTO, RTV, Q-Commerce and reverse logistics processes.
• Strong knowledge of Excel/MIS and inventory/ERP systems.
• Good analytical and problem-solving abilities.
• Strong coordination and follow-up skills with logistics and shipping partners.
• Ability to independently manage and streamline the complete returns function.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.