Returns Processing Specialist

Job Overview

We are seeking a highly organized and detail-oriented Returns Processing Specialist to join our dynamic team. The Returns Processing Specialist manages returned computers after hardware inspection and testing have been completed by technicians. This role reviews technician findings, evaluates cosmetic condition, assigns accurate resale grades in accordance with company standards, updates return and inventory records, and prepares approved units for restocking. Success requires sound judgment, attention to detail, accurate system entries, and close coordination with the technical and warehouse teams.

Responsibilities

· Receive returned computer from technicians and verify that the required inspection and testing documentation is complete.

· Review technician findings and independently assess the laptop’s external/cosmetic condition, including visible wear, scratches, dents, cleanliness, and completeness of accessories.

· Assign the appropriate resale condition or grade using documented company criteria; refer unclear or inconsistent cases for review.

· Confirm product identity, model, specifications, serial number, and other required identifiers against return and inventory records.

· Accurately enter or update return disposition, condition grade, product status, and inventory location in company systems.

· Identify units that are not ready for resale, including missing information, mismatched identifiers, or unresolved inspection issues, and route them to the appropriate team.

· Label, organize, and prepare approved laptops for resale and restocking; place inventory in the correct designated locations in the warehouse.

· Maintain organized work areas, accurate records, and proper handling of returned merchandise; help resolve inventory discrepancies.

· Coordinate with technicians, inventory, and warehouse personnel to keep returns moving efficiently while maintaining quality and accuracy.

Qualifications

· Receive returned computer from technicians and verify that the required inspection and testing documentation is complete.

· Review technician findings and independently assess the laptop’s external/cosmetic condition, including visible wear, scratches, dents, cleanliness, and completeness of accessories.

· Assign the appropriate resale condition or grade using documented company criteria; refer unclear or inconsistent cases for review.

· Confirm product identity, model, specifications, serial number, and other required identifiers against return and inventory records.

· Accurately enter or update return disposition, condition grade, product status, and inventory location in company systems.

· Identify units that are not ready for resale, including missing information, mismatched identifiers, or unresolved inspection issues, and route them to the appropriate team.

· Label, organize, and prepare approved laptops for resale and restocking; place inventory in the correct designated locations in the warehouse.

· Maintain organized work areas, accurate records, and proper handling of returned merchandise; help resolve inventory discrepancies.

· Coordinate with technicians, inventory, and warehouse personnel to keep returns moving efficiently while maintaining quality and accuracy.

Performance Expectations

Consistent grading decisions, accurate system and inventory records, timely processing of inspected returns, and proper segregation of items requiring follow-up.

Other duties may be assigned based on operational needs.

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person