RETURNS SPECIALIST

Peter Glenn Ski & Sports is seeking a dependable, detail-oriented Returns Specialist to assist with daily operations in our eCommerce Returns Department.

The Returns Specialist is responsible for receiving, inspecting, processing, and organizing returned merchandise while ensuring accuracy, efficiency, and compliance with company return policies and procedures.

The ideal candidate will possess strong organizational skills, attention to detail, the ability to work in a fast-paced retail environment, and a commitment to maintaining high standards of quality and productivity.

Essential Duties and Responsibilities

• Receive, open, inspect, and process returned merchandise accurately and efficiently.
• Examine returned products to determine their condition, verify original packaging and tags, and identify signs of wear, use, or damage.
• Verify returned merchandise against customer orders and return documentation to ensure accuracy.
• Accurately enter and update return information within company inventory and order management systems.
• Identify discrepancies, damaged merchandise, or returns that do not meet company guidelines and report them to management.
• Properly sort, label, organize, and prepare returned merchandise for restocking or further review.
• Coordinate with customer service departments to resolve return-related issues.
• Assist with maintaining accurate inventory records and proper product placement.
• Maintain a clean, organized, and safe working environment.
• Follow established company procedures regarding merchandise handling, safety, and quality control.
• Meet daily productivity and accuracy expectations while maintaining quality standards.
• Perform other duties as assigned by management.

Required Qualifications

• High school diploma or GED preferred.
• Previous warehouse, retail, inventory, receiving, or returns processing experience preferred.
• Basic computer skills and ability to learn inventory.
• Strong attention to detail and accuracy when inspecting merchandise and entering information.
• Ability to follow written and verbal instructions.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively in a team environment.
• Dependable attendance and punctuality.
• Ability to adapt to changing workloads and priorities during peak business periods.

Preferred Skills and Experience

• Experience with eCommerce returns or retail merchandise processing.
• THIS IS A PLUS BUT NOT required - Knowledge of ski, snowboard, outdoor apparel, footwear, and sporting goods merchandise.
• Previous experience inspecting merchandise for quality, damage, or resale eligibility.
• Experience working in a fast-paced distribution or fulfillment center.

Physical Requirements

• Ability to lift and/or move merchandise weighing up to 25 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent use of hands and arms for handling, inspecting, sorting, and packaging merchandise.
• Occasional bending, reaching, stooping, kneeling, and crouching.
• Ability to perform repetitive tasks while maintaining accuracy and productivity.

Work Schedule

Monday – Friday 9 to 5 pm (half hour lunch). **Work schedules and hours may vary based on business needs and seasonal merchandise volume.

Saturday Schedule: Saturdays from 9:00 AM to 1:00 PM will be required during our peak holiday season, beginning on 11/28 and continuing through the second week of January 1/9.