Returns Supervisor

About Us

Defining the New Modern Founded by Andrew Rosen in 1997, Theory revolutionized the contemporary market with its concept of the urban uniform, a modern edit of elevated essentials. The Fast Retailing acquisition of Theory in 2004 spurred global expansion of the brand; today, Theory operates 221 freestanding stores worldwide. The launch of e-commerce in 2010 and collaborative relationships with department and specialty stores continue to position Theory as a continually expanding international omnichannel phenomenon. A leader in Fast Retailing Group's dossier, Theory balances luxury with accessibility in collections with integrity known for their precisely tailored silhouettes and exceptional fabrics.

About the Role

Responsible for supervising the employees within the Returns department. Ensuring that processing SLA/KPI goals are met, and that safety and security standards are followed.

Requirements

• Manage and supervise multiple employees within the Returns department.
• Provide constructive feedback to employees on a regular basis.
• Train employees in all aspects of the Returns department.
• Monitor employee productivity.
• Ensure that work is performed in priority order, to meet department and company goals.
• Monitor departmental SLAs and KPIs.
• Review staffing changes with manager as needed, including new hire recommendations.
• Counsel, discipline or terminate employees when company policies are violated.
• Ensure that all inventory-related tasks performed in the department are handled accurately.
• Create/maintain process documents for the department.
• Adhere to all company safety procedures in the performance of job duties.
• Monitor and approve employees’ electronic timecards to ensure that hours are reported accurately including PTO.
• Other duties as assigned.

Qualifications :

• Minimum of two years of relevant experience in a lead position.
• Must be able to work in a high paced environment.
• Ecommerce experience preferred.
• Apparel industry experience preferred.
• College graduate preferred, high school diploma or general education degree required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand and walk throughout the warehouse. The employee may occasionally lift and/or move up to 40 pounds.

Work Environment:

While performing the duties of this job, the employee may work near lift trucks and pallet jacks and moving conveyors. Following all proper safety procedures will eliminate any potential hazards.

Salary: $75,000-80,000 per year*

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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