Revenue Cycle Manager

Manager, Reimbursement Services (Medical)

Location: Mount Laurel, NJ | Hybrid

Position Overview

We are seeking a Manager, Reimbursement Services to oversee day-to-day healthcare revenue cycle operations, including medical billing, collections, accounts receivable, denial management, remittance processing, and cash posting. This role will lead reimbursement teams, monitor operational performance, and implement process improvements to support efficiency, quality, and financial results.

Key Responsibilities

• Oversee daily billing, collections, accounts receivable follow-up, denials, appeals, remittance processing, and cash posting.
• Coordinate staffing, workloads, and priorities across onshore and offshore teams.
• Monitor productivity, quality, turnaround times, accounts receivable aging, denials, and collections; address performance gaps and backlogs.
• Manage escalated payer, patient, provider, and reimbursement issues.
• Coach and develop team members, establish performance expectations, and support professional growth.
• Analyze operational reports to identify trends, resolve root causes, and improve reimbursement performance.
• Collaborate with internal teams to streamline workflows, enhance reporting, and improve operational efficiency.
• Maintain standard operating procedures, training materials, and compliance with HIPAA, payer requirements, and applicable regulations.
• Support departmental initiatives and process improvement projects.

Qualifications

• 5–7 years of progressive healthcare revenue cycle, medical billing, or reimbursement experience, with strong knowledge of back-end operations.
• 5+ years of supervisory or management experience preferred.
• Experience with accounts receivable, denials and appeals, collections, remittance processing, and cash posting.
• Experience managing team productivity, work queues, reporting, and service-level performance.
• Experience overseeing onshore, offshore, remote, or hybrid teams is a plus.
• Working knowledge of insurance eligibility, authorization, and reimbursement processes.
• Proficiency in Microsoft Excel, revenue cycle systems, payer portals, and reporting tools.
• Bachelor's degree in healthcare administration, business, finance, or a related field preferred; equivalent experience will be considered.
• Ability to work a hybrid schedule in Mount Laurel, NJ.

Compensation & Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

We are an equal opportunity employer committed to fostering an inclusive workplace.

Note: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

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