Revenue Cycle Optimization Specialist

SUMMARY:

The Senior Analyst, RevCycle Optimization will support enterprise-wide Revenue Cycle improvement by analyzing workflows, identifying operational and Epic-related inefficiencies, supporting optimization and automation initiatives, developing training and adoption materials, and helping implement cross-functional improvements. This role will partner with the Manager, Revenue Cycle departments, Epic/IT partners, and the existing Hospital Billing and Professional Billing denial/reporting analytics teams to support improvements that reduce denials, capture net-new revenue, reduce avoidable write-offs, shorten rework cycles, and improve operational consistency.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Support the Manager, RevCycle Optimization in execution of enterprise Revenue Cycle optimization initiatives across Hospital Billing, Professional Billing, Patient Access, Coding, Denials, Revenue Integrity, HIM, Cash Posting, and related departments.
• Conduct workflow assessments to identify inefficiencies, rework, manual processes, Epic workflow variation, denial drivers, missed automation opportunities, and standardization needs.
• Document current-state workflows, future-state workflows, process gaps, risks, business requirements, implementation needs, and training/adoption considerations.
• Partner with operational leaders, frontline users, Epic/IT partners, and denial/reporting analytics teams to connect operational pain points to practical workflow and technology solutions.
• Support analysis of denial trends, workqueue behavior, operational issues, performance metrics, and revenue leakage indicators in partnership with analytics and operational teams.
• Translate operational needs into clear business requirements for Epic optimization, reporting enhancements, automation opportunities, process changes, and training materials.
• Develop training materials, job aids, tip sheets, workflow guides, user communications, adoption checklists, and other practical tools to support optimized workflows. Draft for HR review
• Support testing, validation, communication, and rollout of Epic workflow changes and operational process improvements.
• Monitor adoption and outcomes after implementation, including evidence of denial reduction, reduced manual effort, improved process consistency, and improved reimbursement efficiency.
• Maintain project documentation, action logs, issue lists, decision trackers, workflow documents, training materials, and benefit tracking tools.
• Identify opportunities for automation, workflow simplification, self-service training, digital learning tools, and process standardization that reduce manual work and improve consistency.

EDUCATION:

• Bachelor’s degree or equivalent combination of education and relevant healthcare, Revenue Cycle, process improvement, training, or operational experience.
• Experience in healthcare operations, Revenue Cycle, workflow improvement, training, business analysis, system implementation, or related process improvement work.
• Strong ability to analyze workflows, identify process gaps, document findings, and recommend practical improvements.
• Experience developing training materials, user guides, workflow documentation, communication materials, or adoption-support tools.
• Strong communication and collaboration skills with the ability to work across operational, technical, analytics, and leadership teams
• Ability to manage multiple priorities, maintain documentation, track action items, and support project execution.

Preferred Qualifications:

• Epic credentialed trainer experience or strong Epic workflow familiarity.
• Experience with Patient Access, front-end Revenue Cycle, denials, authorization, reimbursement, billing, workqueues, or related operational workflows.
• Experience supporting automation, digital transformation, workflow standardization, system implementation, or process improvement initiatives.
• Experience using data, performance metrics, denial trends, or operational reporting to support improvement recommendations.
• Experience supporting complex healthcare system rollouts, change management, or training programs

SUCCESS MEASURES

• Contribution to preventable denial reduction.
• Contribution to avoidable write-off reduction.
• Improved workflow standardization and user adoption.
• Completion of assigned optimization deliverables.
• Quality and usefulness of workflows, job aids, tip sheets, and training materials.
• Identification of practical improvement and automation opportunities.
• Reduction in manual work, rework, and process variation.
• Timely documentation of action items, decisions, workflows, issues, and outcomes.
• Effective partnership with Revenue Cycle departments, analytics teams, and Epic/IT partners.

SUPERVISORY RESPONSIBILITY:

Provides functional guidance to others who may be assigned on a project basis.

Pay Range:

$74,672.00-$123,198.40

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

BHCS 15 LaSalle Square - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

m-f 8-5

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

Yes