Revenue Officer

Revenue Officer

Australian Unity | Purpose-led organisation

Melbourne | Hybrid

About us

Established in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we are motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers, and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It is about feeling supported in your health, connected with your community, and empowered to live life on your terms.

About the Opportunity:

The Revenue Officer is responsible for supporting Retirement Village and Residential Aged Care operations through the accurate and timely processing of revenue billing, receipting, account reconciliation, and debt management activities. The role ensures revenue integrity, compliance with legislative and organisational requirements, and the delivery of high-quality customer service to residents, authorised representatives, and internal stakeholders.

Key responsibilities include:

Billings Resident Life Cycle Management

• Manage the end-to-end resident billing process for Residential Aged Care and Retirement Living residents.
• Maintain accurate resident account records, including admissions, transfers, discharges, and fee updates.
• Process resident fees, payments, refunds, account adjustments, and RAD transactions.
• Monitor outstanding accounts, undertake debt collection activities, and resolve billing enquiries.
• Reconcile resident accounts and maintain Means Tested Care Fee assessments and contributions.
• Prepare and process monthly billing cycles, direct debits, and payment allocations.
• Ensure compliance with organisational policies, funding requirements, and legislative obligations.
• Collaborate with internal stakeholders to resolve billing issues and deliver high-quality customer service.

Customer Engagement

• Deliver exceptional customer service by responding to billing and account enquiries in a timely, accurate, and professional manner.
• Investigate and resolve billing queries, disputes, and account discrepancies to achieve positive customer outcomes.
• Build and maintain effective relationships with residents, families, authorised representatives, and internal stakeholders.
• Communicate fees, charges, account balances, and payment arrangements clearly and empathetically.

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About You:

• Experience in Accounts Receivable, Billing, or Revenue Services, preferably within Aged Care, Retirement Living, Health, or Community Services is highly desirable.
• Demonstrated understanding of billing processes, account reconciliation, debt management, and financial administration.
• Knowledge of Residential Aged Care and Retirement Living funding arrangements, fee structures, and relevant legislation is desirable.
• Strong analytical and critical thinking skills, with the ability to interpret regulatory requirements and maintain an elevated level of accuracy and high diligence.
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Experience using financial, billing, or customer management systems; Epicor experience is desirable.
• Ability to quickly learn and adapt to new systems, technologies, and processes.

Applications Close: August 24st August 2026

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days.
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
• Flare/Maxxia Rewards - a fantastic range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.