Revenue Operations Manager

Who you are

• 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function
• Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting
• Strong analytical skills — proficiency in Excel/Google Sheets required; experience with BI tools (Tableau, Databricks, or similar) strongly preferred
• Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in a fast-scaling environment
• Excellent project management skills with the ability to manage multiple complex workstreams simultaneously and drive them to completion
• Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners
• Familiarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs
• Familiarity with EDI systems, vendor portals, and retail partner onboarding workflows
• Experience supporting or building operational infrastructure for a B2B or HCP/medical sales channel
• Experience in consumer health, wellness, or CPG industries
• Exposure to cold-chain or refrigerated product logistics

What the job involves

• We are seeking a Revenue Operations Manager to drive the day-to-day operational engine of Pendulum's Revenue Operations team, ensuring every channel runs with precision and accountability as Pendulum scales
• Reporting directly to the Sr. Director, Revenue Operations, this person will own the execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and our growing HCP (Healthcare Practitioner) sales channel
• You will drive cross-functional alignment, support building scalable processes, and ensure that each channel operates with precision and accountability as Pendulum scales
• This is a high-ownership role for someone who is equally strategic and hands-on - comfortable designing systems and getting into the details to make them work
• Amazon & Marketplace Operations:
• Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform
• Lead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting
• Monitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership
• Drive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live
• Own product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale
• Identify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency
• MAP Compliance & Unauthorized Reseller Enforcement:
• Own MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection
• Manage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends
• Lead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed
• Develop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows
• Partner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection
• Retail Operations & Partner Execution:
• Execute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals
• Process and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements
• Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners
• Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise
• Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed
• Follow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded
• HCP Sales Operational Support:
• Partner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure required to support and scale Pendulum's Healthcare Practitioner channel
• Design and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently — including order management processes, partner onboarding workflows, and sales support documentation
• Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable
• Identify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction
• Build and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners

Benefits

• 401k with company matching
• Competitive salary and equity packages
• Health, dental, vision, and life insurance
• Flexible schedules and unlimited vacation policy
• Commuter benefits
• Cell phone stipend
• Collaborative team environment
• Casual culture (66% of founders usually wear hoodies)
• Small on-site gym
• Strong emphasis on work/life balance: we believe it, we encourage it, we live it
• Walking distance to Bart & Muni