Revenues Officer (fixed term until 31/10/2027)

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our employees are motivated and we realise their potential, challenging them to learn and to embrace change.

Our passion for process and an intense client focus ensures that we deliver an award winning service.

Liberata’s staff benefits and rewards are accessible on one easy to use website. The programme provides employees with unbeatable discounts which help them save money on retailers such as Argos, M&S, B&Q, Currys PC World, Debenhams, etc.

Liberata will also automatically enrol you into our contribution matching pension scheme.

We are offering opportunities for successful candidates to work from home as Revenues Administrators within our virtual Shared Service Centre. The successful candidates will help support and be responsible for a range of technical and financial queries from residents, businesses, agents and solicitors across multiple systems (including Northgate, Academy, Information@Work & Civica). Full and comprehensive training will be provided and successful candidates will be supported by a network of employees within the Shared Service Centre.

The main objective for these positions will include the management of high value business and residential accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.

Key tasks and responsibilities:

• Manage business and residential accounts;
• Liaise with businesses and residents;
• Undertake housekeeping reports and exercises;
• Undertake debt chasing and control recovery;
• Timely and accurate action of client requests;
• To support operational service delivery to clients;
• Comply with corporate HR and Health & Safety policies and procedures;
• Support\mentor colleagues with their development;

Essential Skills and Attributes:

• Previous administration, account management experience;
• Previous debt management, collection experience;
• Evidence of delivering a first class service to a diverse range of customers from initial point of contact;
• Experience of gathering, organising and managing information;
• Being responsive, customer-focused and committed to customer care;
• Demonstrate a flexible approach to working patterns to meet business peaks and troughs;
• Educated to GCSE level or equivalent with minimum of 5 grades of A-C /9– 4, including English and Maths.

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

• External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements, your offer may be withdrawn.

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.

Many of our services and solutions are available for procurement under various Government frameworks.