Reverse Logistic, 3 PL Control Tower

Description We are looking for a results-driven Reverse Logistics Manager to join the 3PL Control Tower. This role drives execution performance and cost reduction across the 3P fulfillment network by governing Customer Returns, Inventory losses and Liquidation flows, improving throughput, and eliminating defects through data-driven mechanisms. The Reverse Logistics Process Manager will own end-to-end process performance and productivity improvement plans across our 3P fulfillment centers in Brazil. This is a unique opportunity to build from the ground up, shaping how 3P operations are managed and scaled in a fast-paced logistics environment.

Key job responsibilities

Process Monitoring & Execution: Monitor Reverse Logistics, Customer returns and liquidation flows across the 3P FC network with focus on accuracy and compliance input metrics. Ensure operations are aligned with network plans and adherent to best practices.

Defect Control: Manage Grading accuracy and inventory integrity, reducing operational losses in end-to-end FC processes through structured corrective and preventative actions.

Process Optimization: Own the end-to-end 3PL Reverse Logistics operations plan, ensuring setups are optimized for high reliability and control.

Data Analytics & Reporting: Lead daily mechanisms, action plans, and critical path tracking. Maintain the single source of truth for 3P process goals.

A day in the life

You start your day reviewing operations performance and customer experience anecdotes dashboards across the 3PL network, identifying sites with deviations or emerging issues. You dive into the data, analyzing trends and process conditions, then connect with site-level and support areas to align on corrective actions. By mid-morning, you're updating the centralized action plan tracker and preparing insights for the weekly performance review. In the afternoon, you lead a deep-dive on improvement opportunities leading a multidisciplinary team through data driven analysis and engaging multiple areas and KPI's to merge to the best solution.

About The Team The 3PL Control Tower is a lean, high-impact central team that serves as a process management hub through operational governance for Amazon's 3P fulfillment network in Brazil. The team is focused on three pillars: execution performance, flawless launches, and continuous improvement.

We currently cover multiple operations across Brazil from south to north, designed to support business growth in the BR region. You will work alongside a team of senior managers in a collaborative, cross-functional environment.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in people management

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10465777