Reverse Team Leader

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

• Lead, mentor, and develop a team of reverse logistics specialists, fostering a positive and productive work environment.
• Manage daily operations of the reverse logistics department, including receiving, inspection, sorting, processing, and disposition of returned products.
• Implement and enforce quality control procedures for returned items, ensuring accurate assessment and categorization.
• Optimize reverse logistics workflows and processes to improve efficiency, reduce costs, and minimize turnaround times.
• Collaborate with other departments (e.g., customer service, quality assurance, warehousing) to streamline return processes and resolve issues.
• Monitor key performance indicators (KPIs) related to reverse logistics, analyze data, and generate reports to identify areas for improvement.
• Ensure compliance with all relevant company policies, safety regulations, and environmental standards related to product handling and disposal.
• Identify and implement best practices in reverse logistics and participate in continuous improvement initiatives.
• Manage inventory of returned goods and coordinate with relevant teams for refurbishment, resale, or responsible disposal.
• Handle escalated customer inquiries or complex return scenarios.

Job Qualifications

• Proven experience (3+ years) in a leadership or supervisory role within a reverse logistics, warehouse, or supply chain environment.
• Strong understanding of reverse logistics principles, processes, and best practices.
• Excellent leadership and team management skills with a track record of motivating and developing staff.
• Demonstrated ability to optimize operations and improve efficiency.
• Proficiency in using warehouse management systems (WMS) and other relevant software.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, capable of effectively interacting with all levels of the organization.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of attention to detail and accuracy.
• Fluency in German and English is highly preferred. Mandarin is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.